Luxy Living offers a return, refund or replacement on most items (except on glass furniture – including but not limited to wall mirrors, tallboys, side tables, coffee tables, dining tables, console tables, chest drawers, buffets & sideboards and any lighting fixture – only replacement) If the products that you have bought are faulty or not doing what they are supposed to do. Luxy Living will provide the necessary service and support to you to arrange the right outcome.
Under Consumer Protection Law, Luxy Living does not oblige to accept returns, refund or exchange if you change your mind or make a wrong decision.
You are required to notify Luxy Living within 24 hours in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process.
All item must be returned in original condition with all original packaging with all original accessories and receipts originally accompanying the product. All items must be in the original wrappings and not assembled or part assembled in any way. Upon return, your merchandise will be inspected. Refund will be given minus the total delivery and collection costs. Luxy Living will not be responsible for any costs associated with shipping the return. It is the customers responsibly to take furniture from or to the front of the ground level for collection by courier.
Customers must request a return authorisation prior to returning via email. Unauthorised returns will not be accepted. Abuse of our return policy will not be tolerated. We reserve the right to refuse full refund for excessive returns by a customer. Upon authorization of return, customers will be provided with an address to return the goods. Please do not attempt to return the item without our approval.
Luxy Living reserves the rights to make changes to the Return and Refund Policy without notice.