Order and Shipping Policy

Orders

You may place your order either by phone or by adding items to your shopping cart on this website. By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.

For Internet orders, we will confirm acceptance of your order when we send you an email confirming the goods that you have ordered. Your contract will come into existence when you have fully paid for your order and Luxy Living advised you that it has accepted your order via email.

Luxy Living reserves the rights to refuse or to withdraw your order at any time for certain reasons including but not limited due to product availability, an error in the price of the product description posted on this website, an error in your order or other reasons. If we cannot process or accept your order after payment is received due to insufficient stock being available, we will contact you by email or telephone to provide a revised delivery time or arrange a refund.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Shipping and Delivery

We offer delivery Australia wide for all our products. Delivery occurs between Monday – Friday during normal business hours.

We will make every effort to process your order between 24 to 72 hours. If there are any unforeseeable delays, you will be contacted by our customer service team.

You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from Luxy Living once that commitment has been made for any reason, including without limitation, due to any delay in delivery.

DELIVERY – Orders will be shipped to you by way a courier of our choosing. We recommend that someone be present at your nominated address to accept your delivery. Please make sure you supply correct shipping address (Delivery to PO Box address is not available) at checkout to avoid unnecessary delay in delivery. All deliveries are to front door and ground level only.  If access is difficult or not to ground floor, we need to know in advance as additional charges may apply. This does not include taking the items inside, upstairs, in lifts, placement or removal of packaging. At the time of delivery, you may or may not need to sign for delivery depending on the shipping method chosen. If you, then you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by the courier from your representative. In all cases, the goods must be inspected at the point of delivery. If the goods are signed for in “good condition” then any damage claims cannot be upheld, nor will replacement products or refunds be issued. Please note that the courier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the courier. Please note that once the goods are signed for, the buyer takes full responsibility of the goods.  

REDELIVERIES & FEES – Unless Authority to leave has been specially arranged for smaller items and lower value orders, in all cases it is the Customers’ responsibility to be at the delivery address on the date of delivery and conform to all delivery criteria, such as assisting the driver with large items. If the carrier is unable to deliver the items for any of the reasons set out in our shipping terms, the customer may be required to pay a failed delivery fee, and a re-delivery fee prior to any re deliveries being made or booked in.

Any items returned to us as non-deliverable will incur delivery costs back to us and a re-delivery charge back to the customer. These exact charges will be advised at the appropriate time.  No items will be shipped out for a second time without prior payment of the incurred return freight to us and re-delivery charges to the customer.  If the products are damaged upon being returned to us due to un-deliverability at no fault of ours, the customer will not be eligible for a refund or an exchange and return and outbound freight costs will still apply.

We reserve the right to charge for additional deliveries after the first attempt has been made as we may be charged by the carrier. Items unable to be delivered will be returned to the Carriers” Depot Warehouse and a re-delivery fee may be required to be paid prior to re-delivery being arranged.

PACKAGING – In all cases, customers must keep the original packaging until they are happy with their order.  Do not discard or destroy the original packaging until the items have been checked.  As well as asking for images of the item in question, we may also ask for images of the boxes. As stated above, we will then require all item(s) to be returned to us at an agreed time.

IDENTIFYING & REPORTING DAMAGE INCLUDING BOXES – In all cases, all damages, out of the box faults or imperfections must be reported to us within 24 hours of collecting the goods. We cannot replace/refund products that are damaged or have out of the box faults or imperfections and have not been reported to us within 24 hours.  Damages, out of the box faults or imperfections cannot be rectified after this time has expired. No exceptions will be made. You will need to provide detailed description and provide photographic evidence (and/or a short video clip if more appropriate) of the damage to warranty@luxyliving.com.au in order to proceed with the warranty process.Please Include the following:

  • Order Number and name
  • Date purchased
  • Date received
  • Full details of the problems
  • Photographs of the problems, including boxes.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process.

COLLECTIONS/NONE COLLECTIONS OF DAMAGED ITEMS – We reserve the right to not collect damaged goods. In most cases, provided photographic evidence has been provided, we may ask the customer to either keep or dispose of the damaged item(s). We will, in accordance with our Terms and Conditions, replace damaged items. The customer agrees to be bound by these delivery conditions upon placement of order by any method. In the event of reported damages in accordance with our Terms and Conditions, and provided we accept to collect the damaged goods, we will arrange a carrier collection on a date to suit you, this has to be a business day. Please note that the delivery company that we use will not deliver and collect items on the same day, this has to be two separate jobs.  Therefore, if a damaged item does need to be collected, the customer will be required to be available during an allocated business day.  The damaged item must be re-boxed securely in the original packaging.  The carriers will not collect any item without this.

Track My Order

You are able to track your order at luxyliving.com.au by selecting ‘Track My Order’ option and enter in your Order Id. and Billing Email.

Oversize/Bulky Items (over 22 kg per box):

For heavy or bulky items, a person from your end will be required to assist the driver carry the item(s) to your door as per OH&S requirements.

We do not accept liability for delay in the event that there is no one to receive the order at the delivery address or other circumstances beyond our control. Customer will be liable for any additional re-sending costs.

The product is classified as ‘Non-Bulky’ item by default if it does have a ‘free shipping’ label otherwise it is classified as ‘Bulky’ item. If you are in doubt, please contact our customer service team on 1300 881 809 prior to making any purchases.

Free Shipping Items:

For all items with ‘Free Shipping’ labels, there are certain postcodes that we are unable to deliver to due to limited access by our couriers. Please refer to the list for more details:

For Non-Bulky items

Postcode State Suburb
2831 NSW
5701 SA WOOLUNDUNGA
6740 WA DRYSDALE RIVER
6740 WA MITCHELL PLATEAU
6740 WA OOMBULGURRI
6740 WA KALUMBURU
6740 WA PRINCE REGENT RIVER
6740 WA WYNDHAM
6743 WA WARMUN
6743 WA CAMBRIDGE GULF
6743 WA LAKE ARGYLE
6743 WA DURACK
6743 WA GIBB
6743 WA KUNUNURRA
6799 WA HOME ISLAND COCOS (KEELING) ISLANDS
6799 WA WEST ISLAND COCOS (KEELING) ISLANDS
7151 TAS HEARD ISLAND
7151 TAS DAVIS
7151 TAS MAWSON
7151 TAS MACQUARIE ISLAND
7151 TAS MCDONALD ISLANDS
7151 TAS CASEY

For Bulky items (Non Free Shipping)

Postcode State
0800-0999 NT
2641, 2717 NSW
4421, 4450-4499, 4680, 4700-4805, 9920-9959 QLD
4806-4899, 4900-4999, 9960-9999 QLD
5701 SA
7151 TAS
6215-6699 WA
6700-6799 WA

Expected delivery time:

Sending parcels within the same state

Service Posted for delivery Delivery by (business day
after posting)
Regular parcel Within metropolitan areas of capital cities, or within the same city or town or environs 3-4 days
Between a metropolitan area of a capital cityand country locations 3-4 days
Between country locations 4-5 days

Sending parcels to other states

Service Posted for delivery Delivery by (business day after posting)
Regular parcel Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
3-5 days
(between metropolitan areas)
Melbourne / Brisbane;
Melbourne / Tasmania;
4-8 days
(between metropolitan areas)
Between country locations 5-10 days
(between metropolitan areas)
To other interstate locations Please ask at your local
Australia Post retail outlet

As well as reading and accepting our Order & Shipping Policy, we also recommend you read our Return and Refund policy prior to you making a purchase from Luxy Living. This will ensure that you are familiar with our policy on Refunds and Returns and your rights under the Australian Consumer Law.